Giving an End User Access to a Package as an Admin

Introduction

This article explains how an admin can give an end user direct access to a subscription package or pass.

Overview

Admins can assign a package directly to an existing user account from the All Packages view.

Package assignment is completed in three steps:

Select the package
Verify the end user
Confirm and assign the package

After the package has been assigned, the user will have access to the selected package.

Step 1: Open the All Packages page

In the admin dashboard, open the Subscriptions & Passes menu from the left-hand navigation.

Select All Packages.

Step 2: Find the package

On the All Packages page, locate the package you want to assign.

You can use the package type selector and search field to help find the correct package.

Step 3: Select Assign Package from the package actions menu

In the package list, click the three-dot actions menu on the right side of the package row.

From the actions menu, select Assign Package.

This opens the Assign Package window.

Step 4: Review the package details

In the Assign Package window, review the package information before continuing.

The window shows the selected package and its value.

Make sure you are assigning the correct package.

Step 5: Enter and verify the end user’s email address

Enter the end user’s email address into the User email field.

Click Verify.

The system will search for a matching user account.

If the email address matches an existing user account, a confirmation message appears below the email field.

Make sure the correct user account has been found before continuing.

Once the user account has been verified, click Continue.

Step 6: Confirm the assignment

The process moves to the Confirm step.

Click Assign Package to give the user access to the package.

Step 7: Confirm successful assignment

After the package has been assigned, a confirmation message appears.

Click Done to finish.